客户服务 · 售后支持Customer Service & After-Sales
从方案到维保，全周期保障产线稳定运行Full-cycle support from solution to maintenance
售后保障政策After-Sales Policy
让用户买得放心、用得安心Buy with confidence, run with peace of mind
质保年限Warranty Period
设备整机质保 12 个月，核心部件延保可选，验收即起算。12-month whole-machine warranty; optional extended warranty for core components, counted from acceptance.
免费上门调试Free On-site Commissioning
工程师上门安装调试与陪产，直至产线稳定达产。Engineers install, commission and accompany production on-site until the line runs stably at target capacity.
终身维修Lifetime Maintenance
提供设备终身维修服务，过保仅收成本费，响应不中断。Lifetime repair service; beyond warranty only material cost is charged, with uninterrupted response.
配件供应Spare Parts Supply
常用备件库存充足，紧急件快速调拨，减少停机损失。Ample stock of common spares with fast emergency dispatch to minimize downtime losses.
程序免费修改Free Program Modification
工艺变更导致的控制程序调整，提供免费修改与升级。Free control-program adjustments and upgrades when process changes require them.
2 小时响应2-Hour Response
全国服务网络，2 小时响应、48 小时到场，保障产线不停机。Nationwide service network with 2-hour response and 48-hour on-site arrival to keep lines running.
常见问题Q&AFAQ
客户最关心的几个问题The questions customers ask most
非标设备定制周期一般多久？How long does a custom non-standard machine take?+
视设备复杂度与工作量，单机专机通常 4–8 周，整线集成 8–16 周；紧急项目可加急排产。Depending on complexity and workload: a single dedicated machine typically 4–8 weeks, a full-line integration 8–16 weeks; urgent projects can be expedited.
设备报价如何确定？How is the equipment quoted?+
依据工艺方案、设备数量、自动化率与品牌选型综合报价，确认方案后提供明细清单。Pricing is based on the process plan, equipment quantity, automation rate and brand selection; a detailed quote is provided after the plan is confirmed.
上门服务覆盖哪些区域？Which regions do you cover for on-site service?+
在山东、江苏、广东设有基地，并在华东、华北、华南、西南设服务中心，可就近上门。Bases in Shandong, Jiangsu and Guangdong, plus service centers in East, North, South and Southwest China for nearby on-site visits.
设备维修如何收费？How is repair charged?+
质保期内非人为故障免费；过保仅收配件成本与差旅，不收高额人工费。Free for non-human faults within warranty; beyond warranty only spare-part and travel costs, no high labor fees.
能否对接现有 MES / ERP？Can it integrate with our existing MES / ERP?+
支持 OPC-UA、Modbus、MQTT 等接口，可与客户 MES / ERP 数据打通。Supports OPC-UA, Modbus, MQTT and other interfaces to connect with the customer's MES / ERP data.
技术支持Technical Support
不止交付设备，更交付能力We deliver capability, not just equipment
远程调试Remote Commissioning
通过安全通道远程诊断与参数调整，快速恢复产线运行。Remote diagnosis and parameter tuning over a secure channel to quickly restore production.
线上技术指导Online Technical Guidance
工程师在线指导操作与故障排查，降低等待成本。Engineers guide operation and troubleshooting online to cut waiting time.
操作培训资料Training Materials
提供设备手册、操作视频与维护指南，支持下载复用。Equipment manuals, operation videos and maintenance guides provided for download and reuse.